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Driving Lean Business Process Improvements Business Process Improvements for Productivity and Cost

Key Information

Course Duration

  • Virtual Live Training with Coaching – 1 month
  • Blended Workshop (Face to Face Classroom) – 2 days
  • In-house customised workshop – duration depending on client request

Training Locations

  • Switzerland: Zurich, Zug, Lucerne, Basel (German or English)
  • Singapore (English)
  • Other locations are possible too.

For requests for company in-house and customised workshops, contact us for enquiry.


Workshop/Training Importance

This training program is a practical hands-on workshop to equip teams and managers with knowledge, techniques and skills to make long lasting process improvements.

Participants will learn techniques and approaches to identify assess and implement process improvements specifically targeted to improving business processes in a pragmatic and actionable way. Through interactive and insightful exercises, the participants will learn for themselves the steps required to improve processes with positive impact on time, efficiency, ease of use and cost effectiveness.


Target Profile

  • Support and Service function teams who want to improve process efficiency and effectiveness for a positive impact on the business.
  • Managers who want to improve process effectiveness and efficiency.


Course Summary

Apply techniques for improving processes

  • Voice of the Customer
  • Critical to Customer Criteria
  • SIPOC (Suppliers, Input, Process, Output, Customer)
  • Process mapping /Flow charts
  • Waste (Muda)
  • Value stream mapping
  • Continuous Improvement (Kaizen)

Application to processes

  • Definition of project, scope and limits
  • Focused problem statement
  • Engaging stakeholders
  • Change management
  • Agile project management
  • Communication Planning
  • Data / measurements
  • Standardization / Global Processes
  • Benefit delivery


Course Delivery Formats

Virtual Live Training with Coaching 

  • Pre-course online learning
  • Instructor-Led Webinars
  • Micro-learning
  • Gamification
  • Virtual Peer Group Learning and Networking
  • Individual and Group Coaching
  • Change Impact to Work Project
  • Learning Resources

Blended workshops

  • Pre-course online learning
  • Face-to-Face Workshop
  • Micro-learning
  • Group Learning and Networking
  • Change Impact to Work Project
  • Learning Resources