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Feedback, Coaching and Listening for Business Impact Improving Performance of Individuals and Teams

Key Information

Course Duration

  • Virtual Live Training with Coaching – 1 month
  • Blended Workshop (Face to Face Classroom) – 2 days
  • In-house customised workshop – duration depending on client request

Training Locations

  • Switzerland: Zurich, Zug, Lucerne, Basel (German or English)
  • Singapore (English)
  • Other locations are possible too.

For requests for company in-house and customised workshops, contact us for enquiry.


Workshop/Training Importance

In this current rapidly moving and volatile business environment, individuals and teams need to be agile, high performing and aligned with organisational vision and goals. Managers need to be adaptable, savvy and open-minded to know how and when to use three important skills of people and team development – feedback, coaching and listening – to drive high performance within the organisation.

Managers need to know how to give feedback that can be useful for employees and teams, and which can drive positive performance. At the same time, coaching conversations with intuitive listening and powerful questions enable managers to motivate and engage employees to align with and drive the vision, goals and outcomes within the organisation.


Target Profile

  • Managers and leaders who manage individuals and teams


Learning Topics And Capabilities Covered (Depending on duration)

  • Importance of feedback, coaching and listening as ongoing processes to improve employee performance
  • 4-step approach to give feedback that create positive outcomes
  • Assess your listening as a manager 
  • Types of coaching conversations
  • Use of powerful questions to drive employee engagement and outcomes
  • Coaching skills in different situations 


Course Delivery Formats

Virtual Live Training with Coaching 

  • Pre-course online learning
  • Instructor-Led Webinars
  • Micro-learning
  • Gamification
  • Virtual Peer Group Learning and Networking
  • Individual and Group Coaching
  • Change Impact to Work Project
  • Learning Resources

Blended workshops

  • Pre-course online learning
  • Face-to-Face Workshop
  • Micro-learning
  • Group Learning and Networking
  • Change Impact to Work Project
  • Learning Resources