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Winning Customers Communications Building Trust and Rapport with Customers and Clients

Key Information

Course Duration

  • Virtual Live Training with Coaching – 1 month
  • Blended Workshop (Face to Face Classroom) – 2 days
  • In-house customised workshop – duration depending on client request

Training Locations

  • Switzerland: Zurich, Zug, Lucerne, Basel (German or English)
  • Singapore (English)
  • Other locations are possible too.

For requests for company in-house and customised workshops, contact us for enquiry.


Workshop/Training Importance

Customers and clients today are highly sophisticated, savvy and discerning. They demand more than value yet value the intangible aspects of service – first impressions, rapport-building, trust, and more importantly, understanding of their unique needs and issues. Professionals interacting with customers, need to have a professional corporate image, an intelligent service mindset, advanced communication skills and the ability to build customer trust at every service interaction.

This workshop facilitates the development and building of these critical skills and mindsets in participants. Participants will also learn to assess customer’s issues, empathise with their concerns and establish trust to build customer relationships. They also learn to communicate and manage difficult customer situations with empathy, professionalism and positive language.


Target Profile

  • Sales Professionals and Executives who want to improve their ability to connect and build stronger customer relationships 
  • Service staff who want to improve their ability to provide better customer care 


Course Summary

  • Creating a positive first impression to establish trust
  • Greeting and addressing the customer professionally
  • Introducing yourself with confidence and clarity
  • Speaking professionally to project a positive image
  • Face-to-face and telephone communications
  • Building rapport with customers
  • Persuading and selling skills
  • Handling difficult customer situations


Course Delivery Formats

Virtual Live Training with Coaching 

  • Pre-course online learning
  • Instructor-Led Webinars
  • Micro-learning
  • Gamification
  • Virtual Peer Group Learning and Networking
  • Individual and Group Coaching
  • Change Impact to Work Project
  • Learning Resources

Blended workshops

  • Pre-course online learning
  • Face-to-Face Workshop
  • Micro-learning
  • Group Learning and Networking
  • Change Impact to Work Project
  • Learning Resources