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Effective Cross-Cultural Communication Communicating and Collaborating Across Cultures™

Key Information

Target group: Managers, Senior Managers and above
2 days
Language: English (translation in German or other languages is possible)
Training locations: 
- Switzerland: Zurich, Zug, Lucerne, Basel 
- Asia: Singapore, Kuala Lumpur, Shanghai, Mumbai
- Other locations are possible. Please contact us to discuss your requirements.


Workshop/Training Importance

In this course, supervisors, managers, employees, and team members will learn about communicating successfully within cross-cultural and diverse workplace settings. Participants learn to appreciate the value of cross-cultural workplaces and understand the role of the individual to drive diversity, understanding and collaboration. Through experiential learning and role-plays, they increase their awareness and sensitivity in cross-cultural settings while gaining skills to communicate and collaborate effectively and positively in these situations. Participants will also apply skills learned to common business situations so that they can drive positive business outcomes across cultures.

Target Profile

  • Managers and Senior Managers, AVPs and above who want to improve in their written and spoken communicative and collaborative skills
  • New Managers who want to enhance their written and spoken communication skills in their new roles


Training Summary

  • Benefits of cross-cultural and diverse workplaces
  • Dealing with verbal, non-verbal and written communication differences
  • Establishing rapport and building trust across cultures
  • Listening and responding
  • Avoiding and handling cross cultural communication barriers
  • Attending and organising cross-cultural meetings
  • Participating or organising cross-cultural virtual meetings and conferences
  • Negotiating and problem solving within cross-cultural settings
  • Role-play simulations and discussions
  • Feedback and group learning

Request for Detailed Outline below. 

Blended and Integrated Training Formats Available

Workshop training can be integrated with the following formats: 

  • Online learning
  • Coaching for one-to-one or group
  • Pre- and post- course application back to work
  • Experiential learning
  • Case studies and simulated role-plays