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Effective Intercultural Communication Communicating and Collaborating Across Cultures™

Key Information

Duration: 1 day or 2 days
Locations and Language
- Switzerland: Zurich, Zug, Lucerne, Basel (German and/or English) 
- Singapore (English) 

Delivery and translation to other languages is possible. The workshop can be delivered in other locations not stated above. Please contact us to discuss your requirements. 


Workshop/Training Importance

In this course, supervisors, managers, employees, and team members will learn about communicating successfully within multicultural and diverse workplace settings. Participants learn to appreciate the value of intercultural workplaces and understand the role of the individual to drive diversity, understanding and collaboration. Through experiential learning and role-plays, they increase their awareness and sensitivity in intercultural settings while gaining skills to communicate and collaborate effectively and positively in these situations. Participants will also apply skills learned to common business situations so that they can drive positive business outcomes across cultures.


Target Profile

  • Managers and Senior Managers, AVPs and above who want to improve in their written and spoken communicative and collaborative skills
  • New Managers who want to enhance their written and spoken communication skills in their new roles


Learning Topics And Capabilities Covered (Depending on duration)

  • Benefits of intercultural and diverse workplaces
  • Dealing with verbal, non-verbal and written communication differences
  • Establishing rapport and building trust across cultures
  • Listening and responding
  • Avoiding and handling cross cultural communication barriers
  • Attending and organising intercultural meetings
  • Participating or organising intercultural virtual meetings and conferences
  • Negotiating and problem solving within intercultural settings
  • Role-play simulations and discussions
  • Feedback and group learning

Request for Detailed Outline below. 


Blended and Integrated Learning Formats

We offer companies flexibility in the format and delivery of learning. Learning modes can include:  

  • Online learning for delivery of content and learning resources
  • Transformative one-day or two-day workshops (face-to-face) that focus on change in mindsets and capabilities through experiential learning, application to work and customised case studies
  • Coaching in groups or for individuals to drive change in mindsets and behaviours
  • Webinars – facilitator-led or self-paced learning
  • Pre- and post-course activities and measurement of impact from learning programme