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Higher Education and Adult Learning

Industry: Higher Education and Adult Learning 

Objective: Consultancy on Review and Rewriting of Group Corporate Policies and Procedures

Background: Our client is the largest and most comprehensive provider of higher education and professional training in Singapore. The training targets participants from 6 divisions — Corporate Communications, Estates, Facilities, Finance, Human Resources and IT Services.

Scope: The scope of work covers the policies of the 6 divisions. Clarity was engaged to review the policies and provide a recommended flow/format for the staff to improve the policies to facilitate easy reading and clear understanding. We conducted a focus group discussion with representatives and heads from the divisions. Thereafter, workshops were conducted for the policy writing leads to coach them in the rewriting of the policies and procedures.